If you believe Australia Post or one of our employees has behaved unlawfully or improperly, you may choose to make an anonymous report. © 2020 Trustpilot, Inc. All rights reserved. You can also get in touch with us to share general feedback and compliments (please let us know if you'd like a response).

Get help any time by messaging us via Facebook or Twitter. Reach us from 8am until 6pm, Monday to Friday on these numbers: To make calling easier, you might like to: You can speak with someone from our team at any Post Office across Australia. ClubTelco Complaints email & Phone Number, Sportsbet Complaints email & Phone Number. If you’ve submitted a complaint, we may contact you for more information or supporting evidence (for example a statutory declaration or receipts) to help us investigate your case. getting constantly lied to by the people of the phone, Appalling. Where has the service factor gone. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users.

Most complaints are resolved within 10 business days (although some, like issues with international items, may take longer).

Two months later, still hasn't arrived. Post assured me that it w arrive in 5 days.

And don’t accept refunds as they were deemed delivered.Aus post did expect me to contact the police myself. Australia Post

3 weeks...what a joke go with tnt .... Australia Post just doesn't work here in Victoria. I understand Victorian businesses have had significant issues but Aust Post is failing to adapt. The ombudsman recommended Australia Post make it easier for customers to lodge complaints online, make it clearer that delivering parcels to … Box address gets regularly delivered to the wrong post office!!! Australia Post has lost the plot!!郎.

Auspost takes no responsibility what so ever and state that they will not be compensating anyone due to the virus.

Coronavirus: delays & other impacts How to make a Complaint to Australia Post. Shame on you Auspost. Use this comments section to discuss problems you have had with Australia Post, or how they have handled your complaints. And don’t accept refunds as they were deemed delivered.Aus post did expect me to contact the police myself.

The tracking information Auspost provides is entirely senseless and looks dodgy. The PIO is one of the functions of the Commonwealth Ombudsman, and your contact will be handled through the Commonwealth Ombudsman. In 1975, the PMG was abolished and its postal functions were taken over by the Australian Postal Commission.

As for parcels we're delivering every day of the…, @SeasonalAus We're lowering carbon dioxide levels in a Crouded House, Mr. Australia Post do not investigate customer complaints or care about their customers at all. weeks to deliver mail within Victoria. Free 12-month mail redirection for special circumstances, Change or cancel your mail redirection or hold, Mail Redirection and Mail Hold Terms & Conditions, Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions, Back to Next day parcel delivery (Express Post), International money transfer with Western Union®, Australia Post Travel Platinum Mastercard® - Prepaid travel money card, Australia Post Travel Platinum Mastercard®, Back to Apply for a new Australian passport, Identity checks for non-represented parties in Victoria, Identity checks for self-represented parties in WA, Back to Personal, Business, Enterprise & Government solutions, Back to Standard parcel delivery (Parcel Post), Next day delivery with Express Post Platinum, Become a Post Billpay biller - Accept customer payments online, by phone and at Post Offices, POLi Payments - Secure alternative to credit card payments, Back to Online shopping trends in Australia, Back to Make a booking for Unaddressed Mail, Reach new customers with Campaign Targeter, Back to Reach new customers with Campaign Targeter, Identity verification for conveyancing practitioners and mortgagees, PO Boxes, Locked Bags and Common Boxes Terms & Conditions, Business Credit Accounts & postage meters, Back to Business Credit Accounts & postage meters, Translating and Interpreting Service (TIS), Australian Financial Complaints Authority, Whistleblower Reporting information sheet (PDF 148kb).

Mail sent to my P.O. As so many have stated already, Australia post services were pitiful and disgraceful, long before covid. Post, so far have recieved all packages so far, some are a bit late, but better late than never.

Received an email saying my parcel was waiting at koumala at 7:40am this moring. Stop worrying about how high to stack the cheap and nasty chinese imports in our post offices and get on with sorting the service that we pay for.

Very poor standards considering Australia has hardly any people compared to other countries and our postage services is still worse than 3rd world countries.

When you give your personal information to us it is a serious responsibility. Filter by: Filter by: Julian Ramirez 1 review. I don't have a problem with Aust. absolutely terrible customer service, been waiting over a month for my item and every time I contact customer service they tell me the problem has been fixed. To help us get up-to-speed fast, just make sure you include as much detail as possible – for example: Send your letter to:

All you seem to have done is dismantle the existing service!Cmon, Auspost, lets see you get over Covid like other businesses - we are sick of waiting.

We still haven’t received either of these items. receipts, tracking numbers), a return address so we can get back to you.

You can: Our online forms are a quick, private and secure way to get in touch.

Hopefully, We helped you to get some genuine records for Australia Post Complaint information. Don’t bother with the delivery time they promise just add another week, for a delivery from Sydney! We may also consider complaints about other non-postal services provided by Australia Post such as retail products purchased in store.

Australia Post is the successor of the Postmaster-General's Department (PMG), which was established at Federation in 1901 as the successor to the colonial post services. Complaints Department is not affiliated to, linked with or otherwise endorsed by Australia Post.

If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. Simply appalling. To much middle management & not enough accountability in upper management level. Doe and should never be reproduced/copied to another website without written authorization from the owner. absolutely terrible customer service, been waiting over a month for my item and every time I contact customer service they tell me the problem has been fixed. Complaints handling is available on the Australia Post website via ‘Customer Support.’ The first step is to call on the complaints line 13 76 78. Retail I ordered an item to be sent Sydney to Melbourne and it took 5 weeks to arrive. Dreadful service would find an alternative if you can. MELBOURNE VIC 3001. The head office of Australia Post is located at 111 Bourke Street, Melbourne, which also serves as a post office. They can’t even get a package from within the same state delivered in under 5 DAYS. I'm trying to avoid using Australia Post as much as possible, but it's unavoidable at times. I order everything that I possibly can from Amazon Australia, because they manage to do next day delivery without issue. To much middle management & not enough accountability in upper management level. Get hints and tips on getting issues resolved with Australia Post Service. You can find contact details for Australia Post above. As the CEO stands on the soapbox and proclaims to Australia that reduced mail volume means cutting back deliveries to twice a week and increasing costs to customers, do they realise how hollow they sound?Letters are no longer the mainstay of the business, OK. Its a problem.However, we keep hearing that the parcels side is going gangbusters.

It's going to depend on a few things though like the size and weight of the parcel! The PIO is one of the functions of the Commonwealth Ombudsman, and your contact will be handled through the Commonwealth Ombudsman.

All you seem to have done is dismantle the existing service!Cmon, Auspost, lets see you get over Covid like other businesses - we are sick of waiting. Choose from: copies of your ID and any relevant documentation (e.g. It's very disappointing to see and I would recommend people use different mailing services during the Christmas rush because I do not have faith in AusPost this coming season. Complaints handling is available on the Australia Post website via ‘Customer Support.’ The first step is to call on the complaints line 13 76 78.If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. It should be the best and fastest in the world. Well still sitting here waiting again for my parcel,2 weeks ago ,was home all day for my expected delivery,and a woman from another street over,thankfully bought it round to me,it's not the first time either I have had her mail as well,look there is plenty of people looking for work ,so maybe a shake up with Aussie post should start sooner. Use below complaint form to discuss problems you have had with Australia Post, or how they have handled your complaints.